Storage East Barnet Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage East Barnet provides storage and related services, including handling, loading, unloading and support for removals and transport arranged by you. By placing a booking, using our facilities or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual or business that enters into an agreement for storage or related services with Storage East Barnet.

Services means any storage, handling, packing, loading, unloading, access, removals support, or other related services provided by Storage East Barnet.

Goods means any items, property, containers or possessions that you store with us or that we handle in connection with removals or transport.

Storage Agreement means the contract formed between you and Storage East Barnet when a booking is accepted by us and confirmed in writing.

Site means any premises, storage facility or location operated or managed by Storage East Barnet for the purposes of providing Services.

Writing or written includes email and any other permanent form of communication that we agree to use.

2. Scope of Services

Storage East Barnet provides secure storage units and associated services for private and business customers. We may also support removal and transport arrangements by providing loading and unloading assistance, handling at the Site and coordination with your chosen transport providers.

These Terms and Conditions apply to all Services we provide, unless a separate written agreement is in place and expressly states that it overrides specific provisions of these Terms and Conditions.

3. Booking Process

3.1 You may request a quotation for storage or related services by contacting Storage East Barnet and providing accurate information about the type and volume of Goods, any special handling needs and the anticipated duration of storage or service.

3.2 Quotations are given based on the information you supply and are not binding if the information is incomplete, inaccurate or changes before the Services commence. We reserve the right to amend or withdraw a quotation at any time before acceptance.

3.3 A booking is not confirmed until Storage East Barnet has accepted your request in writing and issued a booking confirmation or Storage Agreement. We may refuse any booking at our discretion.

3.4 When making a booking, you must be at least 18 years of age and have the authority to enter into a contract for yourself or on behalf of any business or third party for whom you act.

3.5 You are responsible for ensuring that all details in the booking confirmation are correct. Any errors must be notified to us in writing as soon as possible. Changes to bookings may result in revised charges or conditions.

4. Duration and Renewal

4.1 Storage is provided for the period stated in your Storage Agreement or booking confirmation. Unless otherwise agreed, services are supplied on a rolling basis and continue until cancelled by either party in accordance with these Terms and Conditions.

4.2 We may offer short term or long term storage options. If no fixed end date is agreed, your storage will continue on a periodic basis and you will be charged for each period in advance until you or we end the agreement.

5. Payments and Charges

5.1 You agree to pay all charges for storage and related services at the rates set out in your quotation or Storage Agreement, or as otherwise notified to you in writing from time to time.

5.2 Unless otherwise agreed in writing, storage charges are payable in advance for each billing period. Additional charges for handling, removals support, access outside standard hours and other services are payable as specified in your agreement or invoice.

5.3 Payment must be made using an accepted payment method and in the currency stated on our invoices. All payments are due on or before the due date shown. Time for payment is of the essence.

5.4 If you fail to pay any sum due by the due date, we may charge interest on the overdue amount at the statutory rate applicable for late payments, accruing on a daily basis until payment is received in full. We may also charge reasonable administration fees in connection with late or failed payments.

5.5 We reserve the right to review and vary our charges periodically. Any changes to ongoing periodic charges will be notified to you in advance in writing and will take effect from the start of the next billing period after such notice.

5.6 You are responsible for any taxes, duties or other governmental charges imposed in connection with the Services, except for taxes based on our net income.

6. Cancellations and Amendments

6.1 You may cancel a storage or service booking by giving us written notice. Any applicable notice periods and cancellation charges will be stated in your Storage Agreement or booking confirmation.

6.2 If you cancel a booking before the agreed start date, we may retain all or part of any deposit or prepayment as a cancellation charge, depending on the notice you provide and the nature of the Services reserved.

6.3 If you cancel after Services have commenced, you will be liable for all charges up to the effective date of termination, including any minimum term charges stated in your Storage Agreement.

6.4 If you wish to amend your booking, including changes to unit size, duration or added Services such as removals support, we will use reasonable efforts to accommodate your request but do not guarantee availability. Any changes may result in different charges.

6.5 Storage East Barnet may cancel or suspend Services with immediate effect by written notice if you fail to comply with these Terms and Conditions, fail to pay any sums due, use the Site for unauthorised purposes or breach any legal or regulatory requirements.

6.6 We may also cancel a booking or Storage Agreement for operational, safety or legal reasons. Where reasonably practicable, we will provide advance notice and, if appropriate, refund any prepaid storage charges for periods after the effective date of cancellation.

7. Access, Conduct and Site Rules

7.1 Access to the Site and to your storage unit is permitted only during the hours and under the procedures notified to you. We may vary access hours or temporarily restrict access for security, maintenance or safety reasons.

7.2 You must comply with all Site rules and instructions issued by our staff, including those relating to parking, loading, unloading, safe handling and movement of Goods on the premises.

7.3 You are responsible for the conduct of any person you invite or permit to attend the Site, including removal companies or transport providers. You must ensure they comply with these Terms and Conditions and any Site rules.

7.4 We reserve the right to refuse access or remove from the Site any person whose behaviour we consider unsafe, unlawful, abusive or likely to cause damage or disturbance.

8. Goods and Use of Storage

8.1 You warrant that you are the owner of the Goods or are authorised by the owner to store the Goods and enter into this agreement on their behalf.

8.2 You must not store or permit the storage of any prohibited items, including but not limited to explosives, firearms, ammunition, flammable or hazardous materials, toxic or corrosive substances, compressed gases, perishable food (except in sealed containers and only with our consent), living animals, plants, illegal goods, cash in significant quantities or any items whose possession or storage is unlawful.

8.3 You must ensure that all Goods are properly packed and protected for storage and any handling associated with removals or transport. We are not responsible for damage arising from inadequate or improper packing carried out by you or your representatives.

8.4 You must not attach anything to the walls, floors or ceilings of the storage unit, nor make any alterations or install any fixtures or fittings.

8.5 You must not use the storage unit as an office, place of business, living accommodation or for any activity other than storage and access in accordance with these Terms and Conditions.

9. Waste Regulations and Environmental Responsibility

9.1 You are responsible for removing all waste, packaging and unwanted items from the Site. You must not leave waste or surplus materials in corridors, parking areas or communal spaces, except in designated waste facilities where expressly permitted.

9.2 You must comply with all applicable waste and environmental regulations when disposing of Goods, including regulations relating to electrical equipment, hazardous substances and confidential materials.

9.3 Storage East Barnet is not a waste disposal or recycling service. We may, at our discretion and subject to additional charges, agree to dispose of certain unwanted items, provided they are lawful to handle and dispose of and you provide full written authority.

9.4 If you leave waste, abandoned Goods or prohibited materials at the Site, we may arrange for their removal, treatment or disposal and charge you all associated costs, including reasonable administration fees.

10. Security and Insurance

10.1 We take reasonable steps to provide a secure environment at the Site, including physical and operational security measures appropriate to a storage facility. However, we do not guarantee that unauthorised access, theft or damage will never occur.

10.2 Unless expressly stated in writing, Storage East Barnet does not provide insurance cover for your Goods. You are strongly advised to arrange your own insurance for the full replacement value of all Goods stored or handled.

10.3 You must not do anything that may invalidate any insurance policies relating to the Site or other customers goods, including bringing prohibited items onto the premises or creating fire or safety hazards.

11. Liability and Limitation

11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any other liability that cannot be limited or excluded under applicable law.

11.2 Subject to clause 11.1, Storage East Barnet shall not be liable for any loss or damage to Goods or property arising from your failure to properly pack, secure or protect items, from inherent defects in the Goods or from your breach of these Terms and Conditions.

11.3 Subject to clause 11.1, we are not liable for any loss or damage caused by events beyond our reasonable control, including but not limited to acts of nature, fire, flood, industrial disputes, public utility failures, vandalism, criminal acts by third parties, or government actions.

11.4 Subject to clause 11.1, our total liability to you in respect of any claim arising out of or in connection with the Services or Storage Agreement, whether in contract, tort, negligence or otherwise, shall not exceed the total charges paid by you for the Services in the twelve months preceding the event giving rise to the claim, or such lower limit as may be specified in your Storage Agreement.

11.5 We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of goodwill arising out of or in connection with the Services, even if we have been advised of the possibility of such loss.

12. Customer Indemnity

12.1 You agree to indemnify and keep indemnified Storage East Barnet against all claims, demands, losses, damages, costs and expenses arising out of or in connection with your breach of these Terms and Conditions, your unlawful acts or omissions or the storage or handling of any Goods that are hazardous, prohibited or otherwise non compliant.

13. Termination and Removal of Goods

13.1 Either party may terminate the Storage Agreement by giving the notice specified in the agreement. If no specific notice period is stated, you must give at least 14 days written notice.

13.2 On termination, you must remove all Goods from the Site by the end of the notice period and leave the unit clean and free of waste. Any damage beyond reasonable wear and tear may result in additional charges.

13.3 If you fail to remove your Goods on termination, we may deny access, continue to charge storage fees and ultimately exercise a right of sale or disposal of the Goods in accordance with applicable law, applying the proceeds of sale towards any outstanding sums.

14. Data Protection and Privacy

14.1 Storage East Barnet may collect and process personal data in connection with your use of the Services. We will handle personal data in accordance with applicable data protection laws and our privacy practices as notified to you.

14.2 You consent to the use of your personal data for the purposes of managing your account, providing Services, handling payments, security and access control, and meeting our legal obligations.

15. Complaints and Disputes

15.1 If you are dissatisfied with any aspect of our Services, you should raise your concerns with us in writing as soon as possible, providing all relevant details so we can investigate.

15.2 We will aim to respond to complaints promptly and to work with you to reach a fair resolution, taking into account the nature of the issue and the scope of our obligations.

16. Variation of Terms

16.1 We may amend these Terms and Conditions from time to time to reflect changes in law, best practice or our operational requirements.

16.2 The current version of the Terms and Conditions will apply to your Storage Agreement. Where changes affect ongoing periodic services, we will notify you in writing and any amendments will take effect from the start of the next billing period after such notice.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage East Barnet.

18. General Provisions

18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.2 No failure or delay by Storage East Barnet in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 You may not assign or transfer your Storage Agreement or any rights or obligations under it without our prior written consent. We may assign or transfer our rights and obligations to another provider as part of a business transfer or reorganisation, provided this does not materially reduce your rights.

18.4 These Terms and Conditions, together with your Storage Agreement and any written variations agreed by both parties, constitute the entire agreement between you and Storage East Barnet in relation to the Services.