Storage East Barnet Privacy Policy
This Privacy Policy explains how Storage East Barnet collects, uses, stores and protects personal data relating to our storage services. It applies to all Storage East Barnet customers and prospective customers in the East Barnet area, including individuals, sole traders and business representatives.
Storage East Barnet acts as the data controller for the personal data described in this Privacy Policy. We are responsible for deciding how and why your personal data is used and for ensuring that such use complies with applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy covers personal data collected when you enquire about, sign up for, or use storage units or related services offered by Storage East Barnet in the East Barnet area. It also applies to data collected when you visit our premises or communicate with us by any means, including post or electronic communication, and when we carry out required security and access control activities at our storage facilities.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification details such as full name, title, date of birth and proof of identity information where required for security, anti-fraud or legal purposes.
Contact details such as correspondence address, billing address, and communication preferences.
Account and contract data such as customer reference numbers, details of storage units rented, contract start and end dates, and details of services you have requested or purchased.
Payment and transaction data such as payment history, amounts paid, refunds issued, payment method type and related billing records. We do not store full payment card numbers; where used, these are handled by our payment service providers.
Communication data such as enquiries, complaints, feedback and any correspondence between you and Storage East Barnet relating to our services.
Security and access data such as vehicle registration details where necessary, access logs, and where in operation, CCTV images captured on or around our premises for safety and security purposes.
Technical data such as basic device and usage information where you access our online services, including date and time of access, and pages or functions used, to help us administer and improve our services.
How We Collect Your Personal Data
We collect personal data directly from you when you request a quote, complete a booking or rental agreement, use our storage services, contact us with a question, or provide information during visits to our premises.
We may also obtain data from third parties where lawful and necessary. This can include identity or address verification providers, payment processors, or business partners where you have given permission for your data to be shared, and from publicly available sources where appropriate.
Lawful Basis for Processing Your Data
Storage East Barnet processes your personal data only where we have a lawful basis to do so. These bases include:
Performance of a contract: We use your data to provide you with storage services, manage your account, administer access to the facility, handle billing, and communicate with you about your contract.
Compliance with legal obligations: We may process and retain certain data to comply with laws relating to taxation, accounting, fraud prevention, health and safety, and other regulatory requirements. We may also be required to disclose information to law enforcement or other authorities where legally obliged.
Legitimate interests: We process certain data to maintain and improve our services, protect our business and property, ensure the security of our premises, manage customer relationships, and handle queries or disputes. When we rely on this basis, we consider your rights and interests and ensure they do not override our legitimate interests.
Consent: In limited circumstances, we may rely on your consent, for example for specific forms of marketing or optional communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To process enquiries, provide quotations and manage reservations or bookings for storage units.
To set up and administer customer accounts, manage contracts, and handle payments and invoices.
To communicate with you about your contract, including service updates, notices related to access or maintenance, and responses to your questions or requests.
To operate and secure our premises, including verifying identity where appropriate and using access control and CCTV systems to protect customers, staff and property.
To manage and resolve complaints, disputes or debt collection matters relating to your use of our services.
To improve our services, develop our business and carry out internal reporting, analysis and training.
To comply with applicable laws, exercise or defend legal claims, and assist law enforcement or regulatory authorities where required by law.
Data Retention
Storage East Barnet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
Customer account and contract records are generally retained for a period after the end of the contractual relationship to deal with any queries, disputes or legal claims and to comply with statutory retention obligations such as tax and financial recordkeeping.
Security and access data, such as access logs and CCTV recordings, are retained for shorter periods and are routinely deleted unless required for the investigation of an incident, to comply with legal obligations or to exercise or defend legal claims.
When data is no longer needed, we securely delete or anonymise it so that it can no longer be linked back to you.
Data Sharing and Use of Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate security measures and to protect your data in line with applicable laws.
Such processors may include providers of data storage and hosting services, payment processing services, accounting and billing systems, customer relationship management tools, security and CCTV system providers, and professional advisers who support our business operations.
In some circumstances, where required by law or necessary for the performance of our contract with you, we may also share data with external parties acting as independent data controllers, such as law enforcement agencies, regulatory bodies, insurers or debt recovery agencies. In these cases, those parties are responsible for their own compliance with data protection laws.
International Data Transfers
Where we use service providers or systems that process personal data outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place so that your data continues to be protected. These safeguards may include the use of standard contractual clauses approved by relevant data protection authorities, or ensuring that the destination country has an adequate level of data protection as recognised by law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain legal conditions and exemptions. Your rights include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how we use it.
Right to rectification: You can request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy or our use of it.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you can request that we provide your data in a structured, commonly used and machine-readable format or request that it is transmitted to another controller where technically feasible.
Right to object: You may object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Rights in relation to consent: Where we rely on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before consent was withdrawn.
Security of Your Personal Data
Storage East Barnet takes the security of your personal data seriously. We use appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training, and the use of reputable service providers who follow recognised security standards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all personal data held by Storage East Barnet and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
